Purchase
Q: Where can I purchase a Mandarin Oriental Gift Card?
A: You may purchase either a traditional plastic Gift Card or an eGift Card online in USD, HKD, EUR or GBP by following this link: mandarinoriental.com/shop/. Separately, you may purchase a traditional plastic Gift Card at any Mandarin Oriental property, with the exception of Mandarin Oriental, Taipei and Mandarin Oriental, Tokyo.
Q: In what denominations are Gift Cards sold?
A: Gift Cards are sold online in USD, HKD, GBP & EUR. Gift Cards are available in any custom denomination between USD 50 and USD 2,000, GBP 30 and GBP 7,000, EUR 30 and EUR 8,000, or HKD 150 and HKD 78,000.
Q: What purchase methods are accepted?
A: Currently, online payment is accepted via VISA, MasterCard, American Express, Discover, Diner’s Club & PayPal.
Q: When will my credit card or PayPal account be charged?
A: Your credit card or PayPal account will be charged at the time of purchase. This purchase will appear on your credit/debit card statement as MANDARIN O EGIFT CSTAR
Q: How do I purchase more than one card
A: You may purchase up to ten Gift Cards per online transaction in any combination of traditional plastic and eGift Cards for a maximum total of USD 2,000, GBP 7,000, EUR 8,000 or HKD 78,000. To place larger orders, please visit a Mandarin Oriental hotel or email mohg-giftcard@mohg.com.
Q: Does Mandarin Oriental charge any additional fees for online Gift Card purchases?
A: No. There are no fees associated with Gift Cards purchased online. You will only be charged the face value of the Gift Card, plus shipping costs. eGift Cards are sent via email and incur no shipping charges.
Q: Can I cancel my order and refund my card?
A: Mandarin Oriental Gift Cards are not refundable and may not be exchanged for cash unless required by law.