Charte de confidentialité

1. What Information About You Do We Collect?

Mandarin Oriental collects your information to operate effectively and provide you with the best experiences with our services. The specific kind of information collected will depend on the context of your interactions with Mandarin Oriental, and the services you use. The following are examples of the information that may be collected:

• Contact information (such as name, email address, mailing address, and phone number);
• Payment information (including payment card numbers, billing address, and bank account information);
• Demographic data (such as age, gender, country, and preferred language);
• Information related to your reservation, stay, or visit to a property (including the Mandarin Oriental hotels where you have stayed, date of arrival and departure, and goods and services purchased);
• Information necessary to fulfill your special requests and/or specific accommodations;
• Loyalty program member information, online account details, profile or password details and any frequent flyer or travel partner program affiliation;
• Copies of your correspondence if you contact us;
• Your interests and preferences;
• Information collected through the use of closed circuit television systems, card key and other security systems; and
• Information related to your use and interaction with our website.

There may be instances in which the personal information that you provide to us or that we collect is considered sensitive personal information under the privacy laws of some jurisdictions (e.g. food allergies, medical conditions, biometric information, credit card information, location data depending on the definition of sensitive personal information under the relevant jurisdiction). We only process sensitive personal information in your jurisdiction if and to the extent permitted or required by applicable law (e.g. so that we can ensure we tailor our services to you accordingly in terms of food allergies and medical conditions, to ensure we can process card payments).

We collect the above information in a variety of ways, including:

• Information You Give Us: We receive and store information you enter on our website or give us in any other way, including, for example, when you stay as a guest at hotels managed by us. You decide how much information to share with us in most cases, but not sharing required information may limit your ability to engage in certain activities, such as payment information required to complete your reservation. If you submit any personal information relating to another person (e.g., if you make a reservation for another individual), you represent that you are authorised by that person to do so and to permit us to use the information in accordance with this Privacy Policy. You also represent that the information you provide is accurate.
• Automatic Information: When you use or interact with our website and/or use any apps that we may make available on our website, we receive and store information generated by your activity and information automatically collected from your browser or mobile device. For example, like many websites, we obtain certain information when your web browser accesses our website including your IP address, browser type, operating system, mobile network data, pages viewed and access times. This information helps us to communicate with our customers and better understand them.
• Security Systems: When you visit our managed properties, information may be collected about you through such properties’ closed circuit television systems, electronic key cards and other security systems.
• Information from Other Sources: We may receive information about you from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airline, credit card, and other partners.
• Age Limitations: Mandarin Oriental does not knowingly collect personally identifiable information from our websites from any person under the age of 18. Mandarin Oriental may collect personally identifiable information from people under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.